At the 2025 Zero Trust Summit, TWW Managing Partner Kenice Middleton brought clarity to a critical yet often overlooked aspect of Zero Trust implementation: operational execution.
Speaking from her decades of experience in federal leadership, Middleton underscored that the real challenge isn’t a lack of tools—it’s the disconnect between technology, talent, and change management. While agencies may have a grip on their existing IT assets, they often struggle to align those tools with evolving threats, emerging capabilities like AI, and the people who must use them.
She called out a key blind spot: culture and skill gaps across the workforce. These human elements, Middleton stressed, are just as essential as any security control. To bridge these divides, she advocated for deploying program management teams who can evaluate readiness, identify resource gaps, and drive integrated implementation strategies.
Her message was clear: Zero Trust is not plug-and-play. It requires strong leadership, intentional planning, and sustained investment in upskilling and organizational alignment to be more than a mandate—to become muscle memory.
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